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Frequently Asked Questions

Useful Knowledge

What are included in a complete set of PRIME Crush® ?

  • One PRIME Crush® Electric Pill Crusher

  • One Cup Holder

  • 100 Pieces of Food-grade Crushing Cups

  • One Rechargeable Li-Ion Battery

  • One AC/DC Adaptor 100~240V AC, 50/60Hz

  • One Charging Cord

  • One Mini Screwdriver

Is the crushing cup recyclable?

We suggest to dispose the crushing cups after each crush to prevent contamination.  Re-use is not recommended.   Any re-use is at users' discretion and PRIME Achiever does not bear any responsibility or loss induced.  However, if any visible damage or deformation is observed, cups must be discarded.

Can I open the lid during crushing process?

No, you can't.  For safety reasons, the lid is locked during the crushing process until it finishes.

What should I do upon receipt of my purchase?

Unpack the packaging of the product and check the parts mentioned above. Install the battery into the battery compartment and then tighten the screw.

Can I get 100% fine powder each time?

To obtain a full crushing effect, we suggest crushing up to 3 pills in each crushing (maximum load of 4 grams of tablets). When more medications are put for crushing, please repeat the process if needed.

What is the warranty of PRIME Crush™?

A two-year warranty is provided for PRIME Crush® electrical pill crusher, with the following exclusions.

  • Misuse by not following the instructions properly.

  • Any accidental, misuse or intentional damages causing malfunction.

  • Unauthorized repair or disassembly or modification of the device.

  • Improper voltage supply.

  • Normal wear and tear.

  • Damages caused by acts of nature or natural disasters such as fire, flood, earthquake, lightning, typhoons, and other natural disasters.

  • Damages by storing the device in a hot or humid condition, or by submerging the device (water, coffee, beverage etc.).

  • Accessories and gifts.

  • No sales invoice can be presented.

  • PRIME Achiever Limited is not liable for any indirect loss, cost, or consequential damage caused by the quality problem of the device, including but not limited to loss of data, expected benefits etc.

How long is the lifetime of the battery?

The battery is rechargeable approximately 500 times. After this limit, the charging capacity may decrease. In case of a dead battery, please shop at our local dealer for replacement.

Is it easy to clean?

Yes. Disconnect the power source. Use only wet tissues to clean the compartment.

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